Shipping & Delivery times

Fendess ships worldwide. Time of delivery depends on the country.
The order will be processed within 24-48 hours after we has received it. We undertake to ensure that you receive your order within 4-5 business days from order and payment confirmation (time estimated in most European countries). Rest of the world: 5-10 business days from shipped date.

We use carriers like FedEx, DHL, DPD or EMS.

Please remember that the delivery time might be delayed in the case of holidays.

Receipt of goods

Regarding the receipt of the goods the customer is advised to:

-check that the packaging is intact and even in the closing strip does not show alterations.
-check that the number of items reported in the transport document correspond to the number of packages that were delivered.
-upon delivery, immediately unpack the item to check for signs of damage.

In case of damage

In the event of the customer find visible damage or tampering, he should immediately complaint the shipment to the carrier and indicating the words "subject to control commodity reserve", adding a motivation; then, he should report this via email, no later than seven days from the date on which the goods have been received.
After these seven days, the goods will be considered accepted.