How do I place an order?
Shopping on fendess.com couldn't be easier. You can simply browse our website using the different tabs - Bags, Accessories, Pens, World maps, Beauty and Brands or use the search engine if you know what you're looking for. Once you find an item that you wish to purchase, click "Add to Cart". Once you are happy with the items in your basket and are ready to place your order, click "proceed to checkout" and follow the on-screen instructions. Please note that if you do not already have a Fendess account, you will be asked to create one before you can place an order.
How long before my order is shipped?
The preparation of an order takes 1/2 working days (with the exception of the brand Terrida, the preparation of which can takes 6/10 working days).
After the collection of the parcel by the carrier, the TRACK NUMBER will be send to the email address registered on fendess.co to follow the shipment online.
Even if shipped free port, the items travel at the own risk of the customer; Fendess has no responsibility or constraints to the buyer when delivery (even partial) is delayed or canceled due to unforeseeable circumstances or force majeure.
Is the payment system secure?
Fendess guarantees to all its customers secure payments and respectful of privacy through the use of SSL. Payment by credit card is based on SSL secure system (which stands for Secure Socket Layer): it is a secure connection encryption, which means that the data of the credit card, at the moment when the order is confirmed, are transferred to the authorization and debit to Cartasi safely.
Fendess does not receive the number of the customer's credit card under any circumstances: the only thing that comes into possession is the authorization made available directly from the card provider.
This procedure ensures not only the buyer but also the seller, since the information transmitted over the Internet cannot be read by anyone.
How can I pay?
Fendess offers you different methods of payment:
With this method, the bank only authorizes the debit of the amount that relates to the purchase made: if the customer cancels the order, or if Fendess decides not to accept the contract, the company requires that the transaction is canceled, and consequently the amount involved is cancelled.
In specific cases, the company reserves the right to ask the customer additional information or sending copies of documents testifying that used credit card is actually owned by him: if the customer is not able to prove the ownership or otherwise provide this information, Fendess may decide to reject the conclusion of the contract.
The customer is protected at every stage of the transaction from the point of view of privacy: Fendess does not know, in any step of the process carried out by credit card, no personal information about the cardholder, as the data is sent directly to the bank site that deals with the transaction: for this reason the company is not liable in the event that at the time of payment of items purchased on site credit cards are used fraudulently by a third party.
In the case of advance payment, the order is handled after the bank sent the confirmation of the accreditation, taking into account that the payment must be made within seven days from the date on which the order is made. After this period, the order is automatically cancel.
The reason for the transfer must indicate the order number, the date on which it was made and the name and surname of the customer (if it is a private person) or the company name.
With our FREE delivery service provided by SDA Express, in Italy orders are normally delivered in 1/2 working days from the dispatch date (unless it is a remote area).
In the case of payment with bank transfer, the order is handled after the bank sent the confirmation of the accreditation, taking into account that the payment must be made within seven days from the date on which the order is made. After this period, the order is automatically cancel.
Once we receive the payment, orders in Italy are normally delivered in 1/2 working days from the dispatch date (unless it is a remote area).
Which countries do you deliver to? Fendess ships worldwide.
What is the quality of the items like?
The teams at Fendess take great care in selecting the items we offer to our customers. At Fendess, you'll find a huge number of brands renowned for their trustworthiness and high-quality items. All the items we sell undergo extensive quality control procedures. However if you are not satisfied with an item for any reason, you can return it to us using the returns procedure detailed on the website.
Refunds and returns
How do I make a return/exchange?
At Fendess, all returns in Italy are free!
Your satisfaction is important for Fendess. Therefore you're allowed to return the items within 30 days of receipt of delivery, as long as this respects the return policy conditions.
We can accept the return only if:
- The product is new and has never been used
- The article is in the original box and was not damaged
-The warranty card has not been removed.
That is very easy, thanks to our online simple return procedure.
Enter Your Fendess Account and submit your RMA request: our Customer Service will deal with your request as soon as possible and will send you the information accordingly.
The refund will be issued within 5 days upon receiving the returned product.
How long do I have to return items?
Fendess offers a period of 30 days to return or exchange an item after it’s been delivered. We are happy to accept returns for any reason, as long as the items are new, unused and in the original box with all packaging intact.
Why do I have to set up an account?
To process your orders, we need certain information from you, such as a delivery address, billing address, e-mail etc.
And by opening an account, you also benefit from the full range of services offered by Fendess, such as order tracking, item returns, order histories etc.
The information in your account is only used in the context of your commercial dealings with Fendess. We never share your information with third parties or other retailers.
You can modify your information at any time via your online account.
The information can also be deleted completely from our database on request.
I've forgotten my username/password
Your username is easy to remember: it's your e-mail address.
If you've forgotten your password, go to "Log in" and click on "Already registered?".
Then go to "Forgot your password?" In this section enter your e-mail address and click on "Retrieve password".
We will send you an email a new password.